Frequently Asked Questions
Everything you need to know about your Skinny Food Co order.
What is the typical delivery timeframe for an order?
Standard UK delivery usually takes 3-5 working days. For international orders, shipping times vary by location but typically range from 7-14 working days.
Are your products suitable for specific dietary requirements?
Yes, the majority of our range is sugar-free, low-calorie, and fat-free. Many of our products are also vegan-friendly, gluten-free, and keto-friendly. Please check individual product labels for specific allergen information.
What is your return policy?
We offer a 14-day return policy for unopened and unused items. Due to health and safety regulations, we cannot accept returns on food or drink products that have been opened.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website where you can monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, Google Pay, and Klarna for buy-now-pay-later convenience.
Do you offer wholesale opportunities for retailers?
Yes, we have a dedicated wholesale portal for businesses looking to stock our products. Please contact our trade team via the 'Wholesale' link in our footer for more information.